Last updated: 2 May 2026
TSD Pest Control (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information about you when you visit our website at tsdpestcontrol.com.au, contact us, or engage our pest control services in the Tweed Heads, Banora Point and surrounding NSW region.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About TSD Pest Control
TSD Pest Control is a licensed residential and commercial pest management business servicing the Tweed Heads region, Banora Point and the Northern Rivers area of New South Wales. You can reach us on 0429 953 234 or via our Contact page.
2. Information We Collect
We may collect the following types of personal information:
- Contact details such as your name, email address, phone number and postal or service address.
- Service information such as the type of pest concern, property type, access details, and any preferences you share when booking a treatment.
- Payment information handled by our payment processors. We do not store credit card numbers on our systems.
- Communication records including emails, SMS, call notes and online enquiry submissions.
- Technical information automatically collected when you visit our website, including your IP address, browser type, device information, referring website, pages viewed and time spent.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Submit an enquiry or quote request through our website.
- Phone, email or SMS us.
- Book or pay for a service.
- Sign up to receive updates or special offers.
- Interact with us on social media or review platforms.
We may also collect information automatically through cookies and analytics tools when you browse our website.
4. How We Use Your Information
We use the information we collect to:
- Provide quotes, schedule appointments and deliver pest control services.
- Communicate with you about your booking, including reminders and follow-ups.
- Issue invoices and process payments.
- Respond to enquiries, complaints and warranty requests.
- Improve our website, services and customer experience.
- Send you marketing communications about our services, where you have consented to receive them.
- Meet our legal, regulatory and record-keeping obligations under NSW and Commonwealth law.
5. Disclosure of Your Information
We do not sell your personal information. We may share your information with trusted third parties only when needed to provide our services or comply with the law, including:
- Our technicians and authorised contractors who deliver services on our behalf.
- Payment processors and accounting providers.
- Customer relationship and booking platforms we use to manage enquiries and appointments.
- Website hosting, email and analytics providers (including Google Analytics, Google Ads and Google Business Profile).
- Government authorities, regulators and law enforcement when required by law or to protect our legal rights.
Where personal information is shared, we take reasonable steps to ensure recipients handle it consistently with the Australian Privacy Principles.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and measure traffic. We use:
- Essential cookies required for the website to function correctly.
- Analytics cookies through Google Analytics 4 to understand how visitors use our site.
- Advertising cookies through Google Ads and Meta to measure the performance of our campaigns and show relevant ads.
You can disable cookies through your browser settings, although this may affect website functionality.
7. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information is stored on secure servers and accessed only by authorised personnel. No method of internet transmission is completely secure, however, and we cannot guarantee absolute security.
8. Direct Marketing
We may use your contact information to send you service updates, seasonal pest control reminders and special offers. You can opt out at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly. We comply with the Spam Act 2003 (Cth).
9. Your Rights Under the Australian Privacy Principles
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate, incomplete or out of date.
- Withdraw consent for marketing communications.
- Lodge a complaint about how we have handled your personal information.
10. Accessing and Correcting Your Information
To request access to your information or have it corrected, please contact us using the details in section 13. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated date shown at the top.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: 0429 953 234
- Website: tsdpestcontrol.com.au/contact-us